Privacy Policy

Last updated: 18 September 2026

Identity and role of the data controller

echostarix acts as the data controller for the purposes of this privacy notice. We are responsible for determining the purposes and means of processing personal data collected through our commercial website offering the Course A sound and stage production guide. Our registered address is Unit 12, Greenway Farm, Wick, Bristol, BS30 5RL and we can be contacted at [email protected].

Scope of the notice and the people it covers

This notice applies to all visitors to our website who interact with our services, including those enquiring about or purchasing the Course A sound and stage production guide. It covers individuals in the United Kingdom and elsewhere who provide personal data to us, whether through forms, account creation or other means.

Categories of personal data and the sources from which they are obtained

We collect contact details such as name and email address, account information, technical data including IP address and browser type, usage data from interactions with course materials on audio echo control, microphone setup, camera coordination and studio workflows, and payment information where transactions occur. Data is obtained directly from you, from your device, and from analytics providers.

Purpose-by-purpose explanation of processing and the legal basis for each purpose

We process data to deliver the course content and manage accounts under contract necessity. Marketing communications rely on consent. Website analytics are based on legitimate interests in improving services. Legal obligations require us to retain certain records for tax and regulatory compliance. Each purpose is matched to the appropriate lawful basis under UK GDPR.

Whether providing data is required and the consequences of not providing it

Providing contact and payment details is necessary to complete course purchases and access materials. Failure to supply this information will prevent registration and delivery of the Course A sound and stage production guide. Optional data such as feedback may be withheld without affecting core service access.

Cookies and similar technologies

We use cookies and similar tracking technologies to enhance functionality and analyse usage. Details are set out in our separate Cookie Policy which is accessible via the site-wide cookie banner and explains how to manage preferences.

Processors, service-provider categories, recipients, and disclosures required by law

Personal data may be shared with hosting providers, payment processors, email service providers and analytics platforms acting as processors under contract. We may disclose information to law enforcement or regulators where legally required.

International transfers and the safeguards used when they apply

Some processors are located outside the United Kingdom. In such cases we rely on UK adequacy regulations or standard contractual clauses approved by the Information Commissioner’s Office to ensure appropriate safeguards.

Specific retention periods or defensible criteria for deciding them

Account data is retained for the duration of your relationship with us plus six years to meet accounting requirements. Course progress records are kept for three years after last access. Marketing consent records are maintained until consent is withdrawn.

Security and data-minimisation practices

We apply technical and organisational measures including encryption, access controls and regular reviews to protect personal data. We collect only the minimum data necessary for the stated purposes and do not retain it longer than required.

All applicable data-subject rights and a practical method for exercising them

You have rights to access, rectification, erasure, restriction, portability and objection. To exercise these rights please contact us at [email protected] providing sufficient information to verify your identity. We will respond within one month.

The right to withdraw consent and object to direct marketing or profiling

Where processing is based on consent you may withdraw it at any time by emailing [email protected]. You can also object to direct marketing or any profiling by using the unsubscribe link in communications or contacting us directly.

The right to complain to the competent supervisory authority

If you are dissatisfied with our handling of your data you may lodge a complaint with the Information Commissioner’s Office at ico.org.uk or by post to their office in Wilmslow.

Children or age restrictions

Our services are intended for individuals aged 18 and over. We do not knowingly collect personal data from children under 18. If we become aware that such data has been collected we will delete it promptly.

Automated decision-making and profiling

We do not engage in automated decision-making or profiling that produces legal or similarly significant effects. Any analytics used are for service improvement only and do not result in automated decisions about individuals.

Policy changes and the effective or last-updated date

We may update this policy to reflect changes in law or practice. The last updated date appears at the top of the page. Continued use of the site after changes constitutes acceptance of the revised notice.